Contacts

Company phone numbers

PLEASE BE NOTED, that we have changed our phone numbers. Calls from any subject of Russian Federation are FREE for you.

8-423-239-36-06 in Vladivostok

8-800-301-01-65 for FREE calls in Russia

8-423-2-300-165 in Vladivostok (additional number)

Additional numbers:

If you know the employee's extension number, dial it immediately.

THE SHIPMENT DEPARTMENT, COMMERCIAL DEPARTMENT

press 4

Mail: vl@jalauto.ru

Press this button if You want/have questions about:

  • shipments of cars and other cargo,
  • provision of consignee data
  • indicate the type of the cargo
  • sign a contract with the company
  • information about services provided, their cost, quality control of service,
  • general questions

DOCUMENT ISSUANCE DEPARTMENT

press 5

Mail: vidacha@jalauto.ru

WhatsApp +7 (950) 289-45-26 (THE NUMBER DOES NOT ACCEPT CALLS)

Registration of passes: Mail: propusk@jalauto.ru, WhatsApp +7 (914) 672-70-58 (THE NUMBER DOES NOT ACCEPT CALLS)

Press this button if You want/have questions about:

  • Issuance of documents,
  • Issuance of bills of lading,
  • Registration of passes to the Temporary Storage Warehouse,
  • If you want to talk directly to an employee of the issuing department

CUSTOM CLEARANCE DEPARTMENT -

press 6

Mail: deklarant.jal@gmail.com

WhatsApp: +7 (994) 106-97-16 (THE NUMBER DOES NOT ACCEPT CALLS)

Press this button if You want/have questions about:

  • Calculate the duty
  • Questions about the cargo that are in process,
  • Nuances of customs clearance
  • If you want to talk directly to the declarant

FINANCIAL DEPARTMENT

press 7

Mail: fin@jalauto.ru

Press this button if You want/have questions about:

  • Question about invoicing,
  • Question about payment for services
  • Would you like to discuss the fee amount in the payment form
  • A question about setting a penalty fee
  • Crediting of advance payments
  • Refund of advance payments

Without clicking the additional department number, you will be transferred to one of the qualified employees of the commercial department.

It is important to us that you are satisfied.

Sincerely, your partner, the Japan Auto Lines company.