Contacts

Company phone numbers

8-423-239-36-06 in Vladivostok

8-800-301-01-65 for FREE calls in Russia

8-423-2-300-165 in Vladivostok (additional number)

Additional numbers:

If you know the employee's extension number, dial it immediately.

CALL-CENTRE

EXT. NUMBER 299,

почта info@jalauto.ru

WHAT'S APP +7(914)650-44-07 - DOESN'T ACCEPT CALLS

THE SHIPMENT DEPARTMENT

press 4

Mail: vl@jalauto.ru

To make a contract - e-mail: dogovor@jalauto.ru

Press this button if You want/have questions about:

  • shipments of cars and other cargo,
  • provision of consignee data
  • indicate the type of the cargo
  • sign a contract with the company
  • information about services provided, their cost, quality control of service,
  • general questions

DOCUMENT ISSUANCE DEPARTMENT

press 5

Mail: vidacha@jalauto.ru

WhatsApp +7 (950) 289-45-26 (THE NUMBER DOES NOT ACCEPT CALLS)

Registration of passes: WhatsApp +7 (914) 672-70-58 (THE NUMBER DOES NOT ACCEPT CALLS)

Press this button if You want/have questions about:

  • Issuance of documents,
  • Issuance of bills of lading,
  • Registration of passes to the Temporary Storage Warehouse,
  • If you want to talk directly to an employee of the issuing department

CUSTOM CLEARANCE DEPARTMENT -

press 6

Mail: deklarant.jal@gmail.com

WhatsApp: +7 (939) 778-16-99

Press this button if You want/have questions about:

  • Calculate the duty
  • Questions about the cargo that are in process,
  • Nuances of customs clearance
  • If you want to talk directly to the declarant

ESBKTS, EPTS

  • +7 (423) 239-28-00
  • Ext. numbers 123,125,126, 251
  • E-mail: sbkts.jal@gmail.com
  • What'sApp +7(994)021-01-76

FINANCIAL DEPARTMENT

press 7

Mail: fin@jalauto.ru

Press this button if You want/have questions about:

  • Question about invoicing,
  • Question about payment for services
  • Would you like to discuss the fee amount in the payment form
  • A question about setting a penalty fee
  • Crediting of advance payments
  • Refund of advance payments

TRANSPORT DEPARTMENT

Ext. number 325. What's App +79941023646

почта delivery@jalauto.ru

What questions to contact:

  • Car delivery in Vladivostok
  • Delivery of cars in the regions of Russia

Without clicking the additional department number, you will be transferred to one of the qualified employees of the call-centre.

It is important to us that you are satisfied.

Sincerely, your partner, the Japan Auto Lines company.